Privacy Policy

1. Who We Are

TinyFix Services ("TinyFix," "we," "us," or "our") is a home services platform that connects customers with skilled technicians for electrical, plumbing, and carpentry services.

You can reach us and use our services through:

Website: tinyfix.in
WhatsApp: Service booking and communication via WhatsApp

Registered Address:

No. 12-2-533-114C, Parvathi Nilaya,

4th Main Road, 4th Cross Road,

Hemavathinagar Thamlapura ARC,

Hassan, Karnataka - 573201, India

2. Information We Collect

2.1 Information from Customers

When you book a service through WhatsApp or our website, we collect:

Personal Details: Full name, phone number.
Location Data: GPS coordinates.
Media: Photos of the issue shared via WhatsApp.
Service Details: Type of service requested (Electrical, Plumbing, or Carpentry).
Communication: WhatsApp messages exchanged during the service booking process.
Feedback: Service ratings and reviews.

2.2 Automatically Collected Information

WhatsApp profile name and phone number when you message us
Booking progress during the WhatsApp conversation
Timestamps of interactions and service events (e.g., when a technician accepts, arrives, or completes the job)

3. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To process service requests, assign technicians, coordinate scheduling, and facilitate communication between customers and technicians.

Location Services: To identify nearby technicians, provide navigation to service locations, and verify service area coverage.

Notifications: To send service updates and completion confirmations via WhatsApp.

Safety & Security: To verify technician identities, prevent fraud, and ensure safe service delivery.

Analytics & Improvement: To analyse service patterns, generate reports, track technician performance, and improve our platform.

4. Information Sharing

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

With Assigned Technicians

When a technician is assigned to your service request, they receive your name, service area, service type, and photos to facilitate the job.

Technician Information Shared with You

When a technician accepts your job, you will be informed of their name, specialty, experience, and estimated arrival time.

Third-Party Service Providers

We use the following third-party services that may process your data as described in their respective privacy policies:

Meta (WhatsApp Business API): For messaging and service booking communication
Google Maps Platform: For location verification and service area mapping
Microsoft Azure: For cloud hosting and data storage

Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, and safety of TinyFix, our users, or the public.

5. Data Storage & Security

5.1 Storage

Your data is stored on secure servers hosted on Microsoft Azure (India region).
Photos shared via WhatsApp are downloaded from WhatsApp's CDN and stored securely in our database, as WhatsApp media URLs expire after a short period.

5.2 Security Measures

All communication is encrypted via HTTPS/TLS.
WhatsApp message payloads are verified using cryptographic signature validation.
Rate limiting is applied to prevent abuse and protect the platform.
All technicians are verified through identity and document checks before they can serve customers.

Note: While we implement industry-standard security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

6. Cookies & Tracking

Our website (tinyfix.in) is a static website and does not use cookies, tracking technologies, or analytics tools. We do not track your browsing behaviour.

7. Third-Party Services

Our platform integrates with the following third-party services. Each service has its own privacy policy governing how they handle data:

Service	Purpose	Data Shared
WhatsApp (Meta)	Service booking, communication, updates	Phone number, messages, photos/videos
Google Maps Platform	Location verification, service area mapping	GPS coordinates
Microsoft Azure	Cloud hosting, database	All platform data (stored securely)

8. Your Rights

Under the Digital Personal Data Protection Act, 2023 (DPDPA) and applicable Indian laws, you have the following rights:

Right to Access

Request a summary of the personal data we hold about you and how it is being processed.

Right to Correction

Request correction of inaccurate or incomplete personal data.

Right to Erasure

Request deletion of your personal data, subject to legal and contractual obligations.

Right to Grievance Redressal

Lodge a complaint with us or the Data Protection Board of India if you believe your data rights have been violated.

To exercise any of these rights, contact us at support@tinyfix.com or call +91 79 7516 8942. We will respond to your request within 30 days.

9. Data Retention

Service request data (including photos and messages) is retained for as long as necessary to provide our services and for a reasonable period thereafter for record-keeping and dispute resolution.
Incomplete bookings: If you start a booking on WhatsApp but don't complete it, the conversation data is automatically reset after 5 minutes of inactivity.
Location data shared during booking is retained with the service request for service fulfilment purposes.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe that a child has provided us with personal information, please contact us immediately at support@tinyfix.com, and we will take steps to delete such information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify users through our WhatsApp channel or by posting a prominent notice on our website. The "Last Updated" date at the top of this page indicates when this policy was last revised. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

TinyFix Services

support@tinyfix.com

+91 79 7516 8942

WhatsApp: +91 79 7516 8942